FAQS

Common Questions about Florida Vacation Homes

• 1.) How close is Reunion to the airport?

  Reunion Resort is located 28 miles from Orlando International Airport.

• 2.) How near is Reunion Resort to Walt Disney World® and other area attractions?

  The main gates of the Reunion Resort are located 6 miles from the entrance to the Walt Disney World Resort® and just a 20-25 minute drive from Sea World, Aquatica, Universal Studios and Islands of Adventure.

• 3.) How much is the deposit to reserve a home?

  To reserve a home, we will require 20% of the total rental cost.

• 4.) When is the final balance due?

  The final balance is due 45 days prior to your arrival.

• 5.) What is the compulsory security deposit?

  A security deposit may be held on behalf of the owners against loss or damage caused to the property for select homes. The security deposit will be fully refundable after a satisfactory status report. Where there is no damage or breakage the security deposit will be fully refunded to your card. The security deposit can be paid by check or credit card with the final balance.

• 6.) How do I place a reservation?

  Once you find the home of your choice, there are two easy-to-follow ways to book your vacation with Florida Vacation Homes. You can choose to place the reservation directly online through our secure website 24/7, or call one of our representatives at 1-407-698-331.

• 7.) When will I receive my Rental Voucher and arrival instructions?

  Upon receiving your signed Rental Agreement and final payment, we will e-mail you a Rental Voucher which will include your rental property address, electronic lock keypad code, wireless internet code and directions to get to your property for the duration of your stay.

• 8.) Will I stay in the specific Reunion Resort home I have chosen?

  Absolutely yes! Once you have booked either online or through one of our representatives, the availability calendar will automatically be updated on our website, blocking out your specific dates. This will ensure you always get to stay in the property of your choice! If for some unforeseen reason we are required to move you to another home, we will give you prior notice, as well as ensure you are located in a property of similar specifications to the one you have chosen.

• 9.) Where do I collect the keys to the home?

  We understand the importance of being able to enjoy every last minute of your holiday! All of our homes have an electronic lock. A four-digit entrance code will be sent to you once we receive payment of the final balance. You can go directly from the airport to your villa.

• 10.) What time can I enter the home and when do I have to depart?

  The home can be occupied any time after 4:00 pm on your day of arrival. The home must be vacated by 10:00 am on your departure date.

• 11.) Early check-in / out?

  Early check-ins or late check-outs can be requested for an additional charge, the charge depends on the property. The standard check-in time is after 4:00 pm, the early check-in time is after 1:00 pm. The standard check-out time is 10:00 am, the late check-out time is 1:00 pm. All early check-ins or late check-outs are subject to no other reservations in the property at the time of your arrival/departure. As such, these will be tentatively booked and confirmed only within the last 72 hours prior to your arrival. It is the guest's responsibility to contact within 72 hours of arrival to confirm availability.

• 12.) Do I have access to all of the amenities in Reunion?

  While you are staying in Reunion all of your party will be able to use the Resort's amenities such as; 9 swimming pools, children's activity program, bike hire, boutique spa, on-site restaurants, and bars.
  Only if you wish to have access to Reunion’s small Water Park, Tennis courts or Golf will you need to choose a property with membership, all guests over the age of two will need a guest pass for these amenities.
  The water park is open 7 days a week from 10:00 am to 6:00 pm (Weather Permitting).
  To play Tennis there is a court fee. Please call the resorts Tennis pro-shop on 407 662 1630 to confirm the price and reserve a court.
  To play Golf there are additional green fees of around $120 during low season (Jun to Dec) and $180 during peak season (Jan to May), as these can be subject to change please call the resorts Golf pro-shop on 407-396-3199 for current rates. Golf tee times can be reserved up to two weeks in advance.

• 13.) Are pets allowed in the homes?

  No, pets are not allowed in any of our homes. We have a strict no pet policy. Those found to be in violation of this policy will be subject to a minimum $500 penalty fee.

• 14.) Are the kitchens fully equipped?

  All homes are fully equipped with everything you'll need, including a refrigerator, freezer, oven, range, microwave, and dishwasher. Additionally, all properties come complete with toasters, coffee makers, blenders, cookware, dishes, glasses, and utensils.

• 15.) Are all linens and towels provided?

  Yes, all linens and towels are provided, however, we would recommend taking beach towels for the pool area.

• 16.) Are hairdryers provided?

  Yes, hairdryers are provided in all of our homes.

• 17.) Are irons and ironing boards provided?

  Yes, irons and ironing boards are provided in all of our homes.

• 18.) Is there a telephone in the home?

  There is a telephone provided in all Homes which may be used for local calls free of charge. Some homes will also provide free national (USA) calls. International calls are bared.

• 19.) Is a housekeeping service provided?

  A housekeeping service can be provided, however, there is an additional charge, which is not included in the rental rate. You can opt to have as many mid stays "trash n tidy" cleans as you like ranging from a daily maid service, to a single mid stay clean half way through your stay.

• 20.) Are credit cards accepted?

  We accept all major credit cards including Visa, MasterCard, American Express and Discover Card.

• 21.) What is your Cancellation Policy?

  The rental deposit of 20% is non-refundable. All cancellations must be received in writing and are subject to the following penalty percentages of the total rental fee:
  
  • 20% from initial date of booking up to 30 days prior to the arrival date.
  • 50% if less than 30 days prior to the arrival date.
  • 100% if less than 15 days prior to the arrival date.
  

• 22.) Are there any activities at the resort for children?

  There is a children’s play area at the Water Park, a playground, and activities at the Seven Eagles Pavilion. *To access the Water Park the property you're staying in must have membership.

• 23.) Are the swimming pools heated?

  During the colder months, the Reunion Resort Seven Eagles swimming pool is heated to approximately ten degrees warmer than the outside air.

• 24.) What about Baby Equipment?

  Most properties provide complimentary use of a portable folding "Pack-N-Play" crib (which serves as a playpen as well), high chair and stroller. Optional full-size cribs and double strollers are available to rent for a fee. The crib or double stroller will be delivered prior to your check-in time of 4:00 pm and picked up from the property upon your departure.

• 25.) What about a BBQ grill?

  Many of our properties have an outside summer kitchen complete with a Gas BBQ. Please check when booking that the home you have selected does indeed have one. A tank of propane is supplied but should it become necessary during the stay, it is the guests' responsibility to replenish. If the home does not provide one then a Gas BBQ grill can be rented and delivered to your home upon your arrival. A single tank of gas is included and all you’ll need to do is bring the ribs and BBQ sauce!

• 26.) What are your Office Hours?

  Our regular office hours are 9:00 am to 8:00 pm EST Monday through Sunday. Guests calling to place a reservation or those with general inquiries outside of office hours are able to leave messages on our voice-mail system. We will do our utmost to reply to all voice-mail messages within the next business day.

• 27.) If we have a problem with the home, what should we do?

  During regular business hours, you may call us toll-free at 1-866-314-7386 and speak directly to one of our local team. All issues will be documented and addressed in a timely manner. To ensure your peace of mind, we additionally have a representative on-call 24/7 on our toll-free number, to deal with any emergency situation within your Reunion home.

• 28.) What if I leave personal items behind?

  In the event a guest may have left a personal item behind in the vacation home, we will do our best to locate it, however, the owner and the management company are not responsible for any losses. If the item is found, the guest will be advised and given the contact details of a local company which specializes in collecting & mailing package deliveries. The guest will be responsible for arranging collection and any cost incurred.

• 29.) Do I need to bring toiletries?

  Vacation rental properties “self-catering” accommodations. We provide complimentary starter soap, toilet paper, and trash bags. Once these items are used, it is the Guest’s responsibility to replenish them.

• 30.) Do I need to pay for pool heat to have the Spa / Hot tub heated?

  If you would like the spa to be heated you will need to order pool heating with your reservation. A spa or Hot Tub is not able to be heated on its own. The spillover Spas are attached to the pool, using the same water. There is no option to only heat the spa since it is the same water as the pool.
  
  When pool heating is chosen in this set-up, the pool and spa will be heated to a temperature around 80-84 degrees Fahrenheit. When the guest then turns on the spa mode, the system will automatically adjust the valves so that the water from the spa is returned back to the spa. This bypasses the pool so the spa will be heated up to somewhere between 94 and 102 degrees Fahrenheit. If left in Spa mode the pool will not be getting any heated water and so the pool will cool down.